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More Corporate Efficiency - The Annals of Young Geoffrey: Hope brings a turtle [entries|archive|friends|userinfo]
Young Geoffrey

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More Corporate Efficiency [Mar. 17th, 2004|08:31 am]
Young Geoffrey
[mood |amusedamused]

Nearly a month ago, my computer at work started acting up. At random moments, the CPU usage would shoot up to 100%, open windows would re-size themselves and programs would open and close without any action on my part.

I scanned my system for viruses, checked for stealth-ware and found nothing, so put in a call to the help-desk (which has been out-sourced to an American company). They opened a ticket and promised someone would be in to look at my system soon.

A couple of days later, I got an email from them informing me the ticket had been closed and asking that I fill out a survey about how I found the service.

I don't know whether or not anyone actually came to look at my system, but it was still acting up, so I clicked the link all ready to blast them. Naturally, the link didn't work.

I called and opened another ticket. That one did result in a visit from someone who told me he had other calls and would take a look at my machine "later". He hadn't showed by the time my shift was over but the next day, the ticket was closed and my machine continued to be increasingly problematic.

I opened another ticket, the third, on February 27. Last week, that ticket too was closed, and still my machine was acting up, worse than ever. On Friday, I opened the fourth trouble ticket and demanded immediate action; I also sent a detailed email to my supervisor about the problems. Naturally, the Help Desk doesn't send people out on weekends, so I worked at other desks, wasting company time setting up profiles and generally grumbling about the inconvenience.

Long story short, they replaced my hard drive yesterday (and, for some reason, they replaced my monitor last week - yay 17-inch monitors!). I found it strange they didn't try to fix the hard-drive I had, but what the hell - a P-4 is better than a P-3, right?

So, I sat down at my new station - and almost immediately the screen started to go crazy.

"Holy shit," I said, laughing. "It's the fucking mouse!" I called over one of the 2nd level support guys, Paul and explained things.

He laughed and went to find me a new mouse.

All is now good (for me). I've got a new monitor and a new $2000 hard-drive - all because a $10 mouse needed replacing.

And the corporate swine have the fucking nerve to tell us that government needs to be run more like a business.

[User Picture]From: fadefromnothing
2004-03-17 06:22 am (UTC)
All is now good (for me). I've got a new monitor and a new $2000 hard-drive - all because a $10 mouse needed replacing..

My fucking hero.
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[User Picture]From: ed_rex
2004-03-17 06:57 am (UTC)
You know, the older I get, the less sense the world makes.

Someone should make me king, so I could straighten everybody out.
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[User Picture]From: touch_my_skin
2004-03-17 09:18 am (UTC)

Geoffrey... you are the man :)
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[User Picture]From: ed_rex
2004-03-18 07:37 am (UTC)
Meanwhile, there's another round of lay-offs coming (#5, in the 3 and a half years since I've worked there; my department has shrunk from about 130 to 22, at last count) and I am seriously contemplating taking "the package" to get out - a severance of $5000.00 per year, which would pay off all of my debts and provide me with a downpayment on a house.

I wonder what the job-market is like right now?
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[User Picture]From: touch_my_skin
2004-03-18 09:52 am (UTC)
Huh! It might be an idea. I'd say take a look around for sure!
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[User Picture]From: thefuriouscynic
2004-03-17 07:40 pm (UTC)
Your icon of the bounding dolphin and cow made me laugh for way too long.
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[User Picture]From: ed_rex
2004-03-18 07:38 am (UTC)
I know. It might the best imagine I've come across in all my years online.

How's the paper coming?
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