March 17th, 2004

Sea cow

More Corporate Efficiency

Nearly a month ago, my computer at work started acting up. At random moments, the CPU usage would shoot up to 100%, open windows would re-size themselves and programs would open and close without any action on my part.

I scanned my system for viruses, checked for stealth-ware and found nothing, so put in a call to the help-desk (which has been out-sourced to an American company). They opened a ticket and promised someone would be in to look at my system soon.

A couple of days later, I got an email from them informing me the ticket had been closed and asking that I fill out a survey about how I found the service.

I don't know whether or not anyone actually came to look at my system, but it was still acting up, so I clicked the link all ready to blast them. Naturally, the link didn't work.

I called and opened another ticket. That one did result in a visit from someone who told me he had other calls and would take a look at my machine "later". He hadn't showed by the time my shift was over but the next day, the ticket was closed and my machine continued to be increasingly problematic.

I opened another ticket, the third, on February 27. Last week, that ticket too was closed, and still my machine was acting up, worse than ever. On Friday, I opened the fourth trouble ticket and demanded immediate action; I also sent a detailed email to my supervisor about the problems. Naturally, the Help Desk doesn't send people out on weekends, so I worked at other desks, wasting company time setting up profiles and generally grumbling about the inconvenience.

Long story short, they replaced my hard drive yesterday (and, for some reason, they replaced my monitor last week - yay 17-inch monitors!). I found it strange they didn't try to fix the hard-drive I had, but what the hell - a P-4 is better than a P-3, right?

So, I sat down at my new station - and almost immediately the screen started to go crazy.

"Holy shit," I said, laughing. "It's the fucking mouse!" I called over one of the 2nd level support guys, Paul and explained things.

He laughed and went to find me a new mouse.

All is now good (for me). I've got a new monitor and a new $2000 hard-drive - all because a $10 mouse needed replacing.

And the corporate swine have the fucking nerve to tell us that government needs to be run more like a business.
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